Vacancy: IT Support Officer

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Position: IT Support Officer

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JOB DISCRIPTION

  • IT technical support officers maintain the computer systems of large organisations, ensuring that they run smoothly and providing technical support and advice to computer users.
 The work typically involves:
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Planning and undertaking scheduled maintenance upgrades.
  • Talking to clients and computer users to determine the nature of problems.
  • Responding to breakdowns.
  • Investigating, diagnosing and solving computer software and hardware faults.
  • Repairing equipment and replacing parts.
  • Agreeing timescales.
  • Obtaining replacement or specialist components, fixtures or fittings.
  • Checking computer equipment for electrical safety.
  • Maintaining records of software licences.
  • Managing stocks of equipment, consumables and other supplies.
Qualifications and training required:
  • A degree is not always necessary, though graduates (particularly those with relevant qualifications) may be preferred. The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date. Prior work experience gained in any position involving contact with customers or the general public may be advantageous.
Key skills for technical support officers:
  •       1) Technical skills.
          2) Organisation skills.
          3) Interpersonal skills. 
          4) Communication skills.
          5) Patience.
          6) A meticulous and methodical nature.